Shipping policy
ACCÉSBREATH – SHIPPING POLICY
Last updated: {30/11/2025}
This Shipping Policy outlines how orders are processed, shipped, and delivered by Surmava Limited, operating under the brand Accesbreath.
Order Processing Time
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All orders are processed within 1–3 business days (Monday–Friday).
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Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order has been placed, and another when your package has been shipped.
Shipping Locations
We currently ship from Portugal (EU) to:
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European Union
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United Kingdom
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Other international destinations where standard postal services operate
If your country is not listed at checkout, please contact us at Info@accesbreath.com.
Shipping Methods & Delivery Times
European Union
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Standard Shipping: 3–8 business days
United Kingdom
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Standard Shipping: 5–10 business days
(Customs delays may apply.)
United States & International
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Standard Shipping: 7–15 business days
(Delivery times vary by destination and customs processing.)
Please note: Delivery times are estimates and may be affected by weather, holidays, carrier delays, or customs checks.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free or discounted shipping promotions, which will be clearly displayed on our website.
Customs, Duties & Taxes
International orders (outside the EU) may be subject to:
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customs fees
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import taxes
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local handling charges
These charges are not included in your order total and must be paid by the customer.
Accesbreath is not responsible for delays caused by customs.
Incorrect Address / Failed Delivery
Please ensure your shipping address is entered correctly.
We cannot refund or replace orders shipped to:
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Incorrect addresses were provided by the customer
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addresses where the package could not be delivered
If your package is returned to us, we can re-ship it for an additional shipping fee.
Tracking Information
Once your order is shipped, you will receive a tracking number by email.
Tracking may take 24–72 hours to update depending on the carrier.
Lost or Delayed Shipments
If your order appears delayed or lost:
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Check your tracking information
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Contact the shipping carrier
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If unresolved, contact us at info@accesbreath.com
We will assist you, but we cannot control carrier delays.
Damaged or Missing Items
If your package arrives damaged or items are missing, contact us within 48 hours with:
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Your order number
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Photos of the packaging and product
We will investigate and assist with a solution.
Contact Us
For any shipping questions, contact our support team:
📧 Email: info@accesbreath.com
📍 Company: Surmava Limited, Ireland
🌐 Website: https://accesbreath.com
